Shipping + Returns
All of our products are intentionally packaged and shipped in 100% sustainable, non-toxic materials; from our shipping boxes to packing materials and tape.
Every formulation is made in small batches by our team, hand bottled in Miron glass.
Miron glass is a patented UV light filtering glass that protects the life essence and quality of the product. Sunlight can have a degrading effect on natural products. This ancient technology (traced back to Egypt) keeps the more damaging rays of the visible light spectrum out and allows portions of the UVA and infrared light waves in, keeping the products inside fresher for a longer period of time. We highly encourage the reuse or recycling of these precious bottles.
SHIPPING
Orders that are in stock will ship out within 2-5 business days from the day the order was placed, unless the product is on backorder.
Our warehouse ships Monday, Wednesday, and Friday. Orders placed on holidays or weekends will begin processing the next business day.
Domestic shipping, delivery can take between 1-5 business days via USPS Priority Mail.
If you are interested in placing an international order, please contact studio@analuxx.com.
RETURNS
We thank you for your support of our small batch apothecary.
Due to the fragile and handmade nature of our botanicals, we do not accept exchanges or returns. We source the best quality // highest standard ingredients available, and this varies on availability. With that in mind, there might be variations of color, texture, aroma, or consistency in our products. This is a part of offering organic materials, that have their our fragile nature + texture.
If you have received a damaged or defective product, please contact us within 14 days of your order. It must be unused and in original condition. We will do our best to accommodate you. We want you to be completely happy with your botanicals as much as we are!
Please note that once an order leaves our warehouse, we no longer have control over the package. We are not responsible for lost packages or shipping costs from an error that is not on our end. Thank you for understanding.